Effective Date: 15/05/2025

At Joycraft24, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a return and exchange policy under the conditions outlined below.

1. Eligibility for Return or Exchange

You may return or exchange a product within 7 or 14 days from the date of delivery if:

• The product is defective or damaged upon arrival
• The product is not as described (wrong model or specifications)
• You received the wrong item

2. Non-Returnable Items

We do not accept returns or exchanges for:

• Products returned after the return window
• Items damaged due to misuse, accidents, or unauthorized repairs
• Software issues or operating system preferences
• Products with missing serial numbers, accessories, or tampered seals

3. Exchange Policy

• Exchanges are only possible for the same product model if it is defective or damaged.
• If a replacement is not available, you may opt for a refund or choose a different model (price difference applies).

4. Return Process

To initiate a return or exchange:

1. Contact our support team at [Insert Email or Phone Number] within the return period.
2. Provide your order number, reason for return, and photos/videos of the issue.
3. Our team will confirm eligibility and provide return instructions.

Note: Returns must be shipped back to us. Customers are responsible for shipping costs unless the issue was our fault.

5. Inspection and Approval

• Once the returned product is received, we will inspect it within [e.g., 2–3 business days].
• If approved, we will process your exchange or refund promptly.

6. Refund Method

• Refunds will be issued via the original payment method.
• Refund processing time may vary depending on your payment provider (usually 3–7 business days).

7. Contact Us

For assistance with returns or exchanges, please contact:

Street: 240 E 45th St, New York, United States

Phone Number: 0702 738 245

Mail: admin@joycraft24.com

Website: https//joycraft24.com